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Travellers on Thursday’s 12.35 Ryanair flight from Málaga to Barcelona have been complaining about the treatment they received. Diario Sur reports that many passengers have complained after they had to stay on board the plane for nearly two hours on the runway at Málaga because of a breakdown. They were not allowed to leave the plane despite the fact that the air conditioning was not working. Announcements only in English upset many Spaniards who could not understand. After the safety demonstrations were carried out as usual the plane started to taxi, but then stopped. Doors opened and technicians arrived. The passengers asked for water, only to be told the bar was closed, but later they were able to purchase small individual bottles for 3 € each although that is reported to have made some of the passengers more nervous and angry. One traveller said that everything was very confused with children and some pensioners having a particularly bad time. At one point they were told they would be put on another plane. Finally the children and pensioners swapped seats to be at the front of the plane where the doors were open so that they got some air. Many asked to go down the steps but this was not allowed. At 2-15 the plane finally took off. A Ryanair spokesman, when asked about the incident, replied that the company operates 1,500 flights a day and does not give information on punctual cases.
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